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Fixing the site error: "The ionCube PHP Loader must be installed

Have you received the error message "The ionCube PHP Loader needs to be installed" on your website? This article provides a simple solution to this problem. In most cases, the ionCube PHP Loader is already installed on our servers and the problem can be solved by changing the PHP version of your website.

What is the ionCube PHP Loader?

The ionCube Loader is an important tool that is required to execute PHP files that are created with ionCube have been encrypted. This encryption helps to protect the source code and improve execution speed. It is a common requirement for many PHP-based applications, especially those that use commercial scripts or plugins.

Why does this error appear?

The error "The ionCube PHP Loader needs to be installed" occurs if your website uses a PHP version that is not compatible with the ionCube Loader or if the Loader is not configured correctly on the server. At orcwebhosting.com we make sure that the ionCube Loader is pre-installed on our servers. Therefore, the most common cause of this error is an inconsistency in the PHP version.

Steps to rectify the error:

  1. Check the PHP version of your website:
    • Log in to the control panel of your orcwebhosting.com account.
    • Navigate to the "Software" or "PHP version" area.
    • Check the current PHP version of your website.
  2. Change the PHP version:
    • If your current PHP version is outdated or not compatible with the ionCube Loader, select a newer version.
    • We recommend using a stable and compatible version such as PHP 7.4 or PHP 8.0, as these versions are generally compatible with the ionCube Loader.
    • Save the changes and wait a few minutes for the changes to take effect.
  3. Test your website:
    • After you have changed the PHP version, visit your website to check whether the error has been fixed.
    • If the website loads without error messages, the problem has been successfully resolved.
  4. Further support:
    • If the error persists, please contact our Support Team. There may be specific configurations or problems with your website that require individual consideration.


The error message "The ionCube Loader needs to be installed" is usually an indication of an incompatible PHP version on your website. By simply changing the PHP version in your orcwebhosting.com control panel, you can quickly resolve this issue in most cases. If you need further assistance, our support team is always available to help you.

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