Why has my web hosting or domain been blocked?

The following article explains why your Domain or web hosting locked has been blocked and what measures you can take to unblock it.

There are several reasons why your website may be blocked. However, the most common reason for blocking is non-payment of the invoice.

Possible reasons for blocking your website

Default of payment

You have not made a due payment for your account. Often payments for hosting, domain renewals and additional services are not made.

If your account has been blocked for non-payment, the Solution quite simple: Pay your invoice for the web hosting package renewal or domain renewal, and it will work again as soon as the payment is received.

For domains, additional costs may arise if the domain is renewed too late. If the domain has expired, it falls into the so-called Redemption Period and can only be restored with considerable costs of sometimes far more than CHF 100.00. We would like to point out that these are not our conditions, but the conditions of the respective registry.

In any case, the solution is actually quite simple: Pay your bills on time to avoid suspension. You will receive notifications about domain renewals 60 days before expiration. You will receive all invoices 30 days before expiration. So enough time to react.

If your account has been suspended for non-payment, it also means that your web hosting deleted without regard to data loss will be used if, within 10 days no payment is received by us! You then have the option to restore your account within 150 days. For this you will be charged an additional fee of CHF 45.00...

Malware

Even if we have a very effective firewall, malware can still happen on rare occasions. Malware or malicious software is any program or file that is harmful to a computer user. The most common types of malware include computer viruses, worms, Trojan horses, keyloggers and spyware. These malicious programs can perform various functions, such as stealing, encrypting or deleting sensitive data, modifying or taking over important computer functions and monitoring users' computer activities without their consent.

Possible causes of malware

WordPress is not up to date

Some WordPress users are afraid to update their WordPress websites. They fear that it will break their website.

With each new version of WordPress, bugs and security holes are fixed. If you don't update WordPress, you leave your website vulnerable on purpose.

If you are afraid that an update might damage your website, you can create a full backup of WordPress before you update. Then, if something doesn't work, you can simply revert to the previous version.

Not updated plugins or themes

As with the core WordPress software, it is important to keep themes and plugins up to date. Using an outdated plugin or theme can leave your website vulnerable.

Again and again security holes and bugs are discovered in WordPress plugins and themes. Usually, these are quickly fixed by the authors of the themes and plugins. However, if a user does not update his theme or plugin, there is nothing he can do about it.

Make sure your WordPress theme and plugins are up to date.

Solution:

Update the WordPress core to the latest version.
Update plugins and theme to the latest versions. Updates can be performed regularly without much effort using the WordPress Toolkit: WordPress toolkit in cPanel
Clean your website from malicious code including database cleanup.

Our support team can help you with this. Since this is usually not a quick and labor-intensive matter, we have to charge for the effort.

Phishing - your account will be deleted

Phishing is a method of collecting personal information through fraudulent emails, websites, and website content that pretends to be legitimate or that has been hijacked or adapted from a legitimate business in order to obtain sensitive data or personal information.

Solution: We will do this ourselves, by deleting your account. We do not tolerate fraudulent or criminal activity on our servers. In addition, we will report the customer in question to the appropriate authorities.

These are the most common reasons for a block. As always, our support team is here to help and advise you. If you think that we have blocked your account wrongly, please contact our support teamso that together we can find a solution to the problem.